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Customer Success Lead – Manila

Company Description

Rydoo reinvents and simplifies travel and expense management for companies across the globe to just a few clicks and photos, whilst saving time and optimising costs.

We're reinventing Travel & Expense experience for people all over the world. Rydoo has a mission: to change the way we work. Join us and be part of an international and fast-growing team.

Rydoo in a nutshell:

  • 300+ talented people
  • 27 nationalities speaking 15 languages
  • 11 offices across 4 continents
  • 6,500+ clients
  • A wonderful app available on iPhone and Android
  • 500,000 users
  • Rydoo is a Sodexo corp-up: the alliance of 2 startups and a corporation

Job Description

As a Customer Success Lead you will be joining our office and Customer Success team in Manila.
Your main goal would be to manage the existing team, as well as onboard new customers in our Filipino territory and maintaining good relations and high customer satisfaction with existing assigned customers.

Beyond that, you will:

  • Sync closely with the other leaders within the CSM team
  • Escalate to the VP CSM when really needed
  • Onboard your own clients on the expense part; this is to not miss the connection with the actual users
    – this way you will be the go-to person when your teammates have challenges in their onboardings
  • Your knowledge of the tool and understanding the client’s point of view needs to be as good or even better as the knowledge and understanding of your teammates
  • Will lead team meetings with relevant content – 50% input from the leader and 50% input from the team 
  • Advising and training the admins
  • Providing support during the onboarding phase
  • Focusing on customer satisfaction
  • Monitoring the incoming issues and dispatching them to adequate team if needed

Qualifications

  • Experience in Customer Success / Service
  • Has already led a team of min 5 people in an international environment in Manila 
  • Has experience in combining the international employers’ values & culture and the Filipino work culture, and translate that into the best of both worlds 
  • An affinity for tech/ software (tech savvy)
  • Customer-focused approach, eager to solve problems
  • Excellent organisational and time management skills
  • Excellent verbal and written communication skills
  • Stress resistance and ability to work effectively under deadlines
  • Native/ Fluent command of Filipino and English

Rydoo Requisite Skills:

  • Result oriented mindset
  • Reliable – during and after hours
  • No 9 to 5 mentality, rather, ‘whatever it takes mentality’
  • Being a compassionate, unselfish, true team player

Additional information

Offer

  • Permanent, open-end contract
  • Competitive pay with benefits (depending on country of work, benefits may differ)
  • A chance to experience Rydoo from the inside, check this out on Glassdoorhttp://bit.ly/2UujjWJ 

Follow us on social media

LinkedIn: https://www.linkedin.com/company/rydoo 
Twitter: https://twitter.com/rydooapp 
Facebook: https://www.facebook.com/rydooapp 
Instagram: https://www.instagram.com/rydoo/  

Want to Join this Crazy Ride?