Back to all Jobs

Customer Success Manager (German Native Speaker) – Mechelen

Company Description

Rydoo, a finalist for the best employer brand on linkedin, reinvents and simplifies travel and expense management for companies across the globe to just a few click and photos, whilst saving time and optimising costs. 

Rydoo has a mission: to change the way we work. Join us and be part of an international and fast-growing team of nomads – electricity, wifi and coffee is all we need to work!

Rydoo in a nutshell:

  • 375+ talented people 
  • 27 nationalities speaking 15 languages 
  • 11 offices across 4 continents
  • 10,000+ clients 
  • A wonderful app available on iPhone and Android 
  • 900,000+ users 
  • Rydoo is a Sodexo corp-up: the alliance of 2 startups and a corporation

Job Description

As a Customer Success Engineer, you will be joining our office in Mechelen, Belgium. Your main goal would be to onboard our new customers in our DACH territory and maintaining good relations and high customer satisfaction with existing assigned customers.

Responsibilities:

  • Helping customers setup the platform and help with implementation,
  • Advising and training the admins,
  • Providing support during the onboarding phase,
  • Focusing on customer satisfaction,
  • Monitoring the incoming issues and dispatching them to adequate team if needed,

Qualifications

Job Requisite Skills:

  • Experience in customer or relationship management
  • An affinity for tech/ Software
  • Customer-focused approach, eager to solve problems,
  • Excellent verbal and written communication skills
  • Stress resistance and ability to work effectively under deadlines,
  • Native/ Fluent command of German

Rydoo Requisite Skills:

  • Result oriented mindset
  • Reliable – during and after hours
  • No 9 to 5 mentality, rather, ‘whatever it takes mentality’
  • Being a compassionate, unselfish, true team player

 

Additional information

Offer 

  • Permanent contract
  • Competitive pay 
  • Meal vouchers
  • Group insurance and health insurance
  • Company phone 
  • A shiny macbook air
  • Reimbursement for commute 
  • Wonderful international team – ain’t no family like the Rydoo family
  • The Rydoo way of work – flexibility, comfy pouffes, salad days… and more 😉

Follow us on social media

LinkedIn: https://www.linkedin.com/company/rydoo 

Glassdoorhttp://bit.ly/2UujjWJ

Instagram: https://www.instagram.com/rydoo/

If this sounds like an amazing opportunity for you apply now!

Want to Join this Crazy Ride?