What was your position at the beginning of your journey with Rydoo and what is it now?
My experience at Rydoo started in 2014 when I found an online offer for a Service Desk job for traveling clients. My previous experience back then totally matched the requirements of the offer so I decided to give it a go! I worked in the Service Desk department for about two years as Junior Consultant, then Senior and finally Team Coordinator, specializing in claims and invoicing issues. This led me to a deep understanding of client service and satisfaction. A few months later, I got promoted Relationship Manager!
Would you bring your friend to work at Rydoo and why?
I already did! Back when I worked for the service desk, my flat mate had a fair experience in customer support, so I vouched for him. The HR hired him one year after I joined so I trained him a bit and working with him was a great experience!
What is your favorite office custom?
Easy question! Pizza day! Imagine, you’re at your desk, focused on work and you suddenly smell the delicious warm pizza waiting for you in the kitchen!