Customer Success Careers

Customer success is one of the founding principles of Rydoo. We put organisations’ needs at the heart of our business. When you are responsible for customer success at Rydoo, you are basically ensuring that clients get the most out of the Rydoo experience, whether this is by configuring the right solution or addressing issues. Being a customer success professional means striving for the best possible customer experience and satisfaction.

 

Providing a 5-star experience

See open jobs

Typical opportunities within the team

Customer Success Manager

Background

  • Experience in a customer centric job or as a support engineer
  • Knowledge of reservation / ticketing systems 
  • A history of helping B2B customers

Daily tasks

  • Helping customers setup the platform and help with implementation 
  • Advising and training the admins 
  • Providing support during the onboarding phase

Preferred tools

  • Intercom
  • A shiny MacBook Air 
  • Video Com tools

Favorite things about the job

  • Learning how to configure software
  • High level B2B customer support
  • Giving trainings and workshops

Travel/ Hotel Consultant

Background

  • Experience in Travel/ Hotel support and consulting
  • Working knowledge with a GDS (amadeus)
  • Loves to work in a team and support people internationally

Daily tasks

  • Advise and complete the travel/  hotel reservations for business clients
  • Answer customer calls and emails related to issues with travel arrangements and resolve daily inquiries from external and internal customers
  • Cooperate with the Team and deliver excellent customer service

Preferred tools

  • Amadeus 
  • Rydoo travel (duuuh)
  • Intercom

Favorite things about the job

  • Supporting business people on the move
  • Team atmosphere
  • Using my native language at work

Meet some of your future colleagues

Adrian

Adrian

24/7 Team Coordinator

I love that every day at Rydoo is a challenge. You never know in the morning what kind of requests you will handle and from which part of the world – and that is exciting!

Ruben

Ruben

Customer Success Manager

I love having the liberty to challenge how we do things while learning from fantastic professionals who you can have fun with. I had the chance to work on Rydoo’s product implementation with globally leading organisations and to kickstart an office on the other side of the world. Just amazing!

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