Providing a 5-star experience
Typical opportunities within the team
Customer Success Manager
Background
- Experience in a customer centric job or as a support engineer
- Knowledge of reservation / ticketing systems
- A history of helping B2B customers
Daily tasks
- Helping customers setup the platform and help with implementation
- Advising and training the admins
- Providing support during the onboarding phase
Preferred tools
- Intercom
- A shiny MacBook Air
- Video Com tools
Favorite things about the job
- Learning how to configure software
- High level B2B customer support
- Giving trainings and workshops
Travel/ Hotel Consultant
Background
- Experience in Travel/ Hotel support and consulting
- Working knowledge with a GDS (amadeus)
- Loves to work in a team and support people internationally
Daily tasks
- Advise and complete the travel/ hotel reservations for business clients
- Answer customer calls and emails related to issues with travel arrangements and resolve daily inquiries from external and internal customers
- Cooperate with the Team and deliver excellent customer service
Preferred tools
- Amadeus
- Rydoo travel (duuuh)
- Intercom
Favorite things about the job
- Supporting business people on the move
- Team atmosphere
- Using my native language at work
