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Customer Success Manager (Dutch and German Native Speaker) – Mechelen

Company Description

Rydoo, a finalist for the best employer brand on Linkedin, reinvents and simplifies travel and expense management for companies across the globe to just a few click and photos, whilst saving time and optimising costs. 

Rydoo has a mission: to change the way we work. Join us and be part of an international and fast-growing team of nomads – electricity, wifi and coffee is all we need to work!

Rydoo in a nutshell:

  • Ambitious international team (250+ Rydoo’ers and growing)
  • 29+ nationalities speaking over 15 languages
  • 8 offices across 4 continents
  • Easy to use travel + expense app available on iPhone and Android
  • Support over 10,000+ clients and 1million+ users worldwide
  • Finalist for best employer brand on LinkedIn

Job Description

As a Customer Success Engineer, you will be joining our office in Mechelen, Belgium. Your main goal would be to onboard our new customers in our Benelux & DACH territory and maintaining good relations and high customer satisfaction with existing assigned customers.

Responsibilities:

  • Helping customers setup the platform and help with implementation,
  • Advising and training the admins,
  • Providing support during the onboarding phase,
  • Focusing on customer satisfaction,
  • Monitoring the incoming issues and dispatching them to adequate team if needed,

Qualifications

Job Requisite Skills:

  • Experience in customer or relationship management
  • An affinity for tech/ Software
  • Customer-focused approach, eager to solve problems,
  • Excellent verbal and written communication skills
  • Stress resistance and ability to work effectively under deadlines,
  • Native/ Fluent command of Dutch and German

Rydoo Requisite Skills:

  • Result oriented mindset
  • Reliable – during and after hours
  • No 9 to 5 mentality, rather, ‘whatever it takes mentality’
  • Being a compassionate, unselfish, true team player

Additional information

Offer – what’s in it for you?

  • Permanent contract
  • Competitive pay with benefits (depending on country of work, benefits may differ)
  • Challenge of a lifetime and career progression
  • Wonderful international team – ain’t no family like the Rydoo family
  • The Rydoo way of work – flexibility, comfy pouffes, salad days… and more 😉
  • Spectacular onboarding program for all new Rydooer’s

Follow us on social media

LinkedIn: https://www.linkedin.com/company/rydoo 

Twitter: https://twitter.com/rydooapp 

Facebook: https://www.facebook.com/rydooapp 

Glassdoorhttp://bit.ly/2UujjWJ

Instagram: https://www.instagram.com/rydoo/

If this sounds like an amazing opportunity for you apply now!

Want to Join this Crazy Ride?