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Customer Success Manager (Spanish Native Speaker) – Lisbon

We are Rydoo! Proud to be one of Europe’s fastest-growing SaaS scale-up companies and we are on a mission: to change the way we work. 

At Rydoo, we found that business travel and expense management has been WAY too complicated for too long. Rydoo makes the process clear and simple – an app that with a few clicks and photos we end up saving time, money, and headaches for our clients all over the world. We are building a new generation of financial software with a product-first approach that our end-users truly benefit from. To prove it – we earned a spot in G2's Top 50 Finance Products of 2020.

RYDOO IN A SNAPSHOT

  • Ambitious international team (250+ Rydoo’ers and growing)
  • 29+ nationalities speaking over 15 languages
  • 8 offices across 4 continents
  • Easy to use travel + expense app available on iPhone and Android
  • Support over 10,000+ clients and 1million+ users worldwide
  • Rydoo is a Sodexo corp-up: the merger of 2 startups and a corporation
  • Finalist for best employer brand on LinkedIn

THE ROLE

As a Customer Success Manager, you will be joining our office in Lisbon, Portugal. Your main goal would be to onboard our new customers in our Spain/Latam territory and maintaining good relations and high customer satisfaction with existing assigned customers.

  • Helping customers setup the platform and help with implementation,
  • Advising and training the admins
  • Providing support during the onboarding phase
  • Focusing on customer satisfaction
  • Monitoring the incoming issues and dispatching them to adequate team if need be 

QUALIFICATIONS

  • Experience in customer or relationship management
  • An affinity for tech/ software
  • Customer-focused approach, eager to solve problems
  • Excellent verbal and written communication skills
  • Stress resistance and ability to work effectively under deadlines
  • Native/ Fluent command of Spanish + additional languages such as Dutch or German are a plus
  • Result oriented mindset
  • Reliable – during and after hours
  • No 9 to 5 mentality, rather, ‘whatever it takes mentality’
  • Being a compassionate, unselfish, true team player

WHY RYDOO

  • Permanent contract
  • Competitive pay with benefits
  • Challenge of a lifetime and career progression
  • A wonderful international team – ain’t no family like the Rydoo family!
  • Work in a flexible company with a modern open office 
  • Spectacular on-boarding program for all new Rydooer’s

CHECK US OUT

LinkedIn: https://www.linkedin.com/company/rydoo 

Glassdoor: http://bit.ly/2UujjWJ

Instagram: https://www.instagram.com/rydoo/

YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18jWHt_A

Join Rydoo and leave your mark on the travel and expense industry – apply now! 

Want to Join this Crazy Ride?