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Customer Success Manager (German Native Speaker) – Mechelen

Company Description

Rydoo reinvents and simplifies travel and expense management for companies across the globe to just a few clicks and photos, whilst saving time and optimising costs.

We're reinventing Travel & Expense experience for people all over the world. Rydoo has a mission: to change the way we work. Join us and be part of an international and fast-growing team.

Rydoo in a nutshell:

  • 300+ talented people
  • 27 nationalities speaking 15 languages
  • 11 offices across 4 continents
  • 6,500+ clients
  • A wonderful app available on iPhone and Android
  • 500,000 users
  • Rydoo is a Sodexo corp-up: the alliance of 2 startups and a corporation

Job Description

As a Customer Success Engineer, you will be joining our office in Mechelen, Belgium.
Your main goal would be to onboard our new customers in our DACH territory and maintaining good relations and high customer satisfaction with existing assigned customers.

Beyond that, your days at Rydoo shall include:

  • Helping customers setup the platform and help with implementation,
  • Advising and training the admins,
  • Providing support during the onboarding phase,
  • Focusing on customer satisfaction,
  • Monitoring the incoming issues and dispatching them to adequate team if needed,

Qualifications

Job Requisite Skills:

  • Experience in customer or relationship management
  • An affinity for tech/ Software
  • Customer-focused approach, eager to solve problems,
  • Excellent verbal and written communication skills
  • Stress resistance and ability to work effectively under deadlines,
  • Native/ Fluent command of German

Rydoo Requisite Skills:

  • Result oriented mindset
  • Reliable – during and after hours
  • No 9 to 5 mentality, rather, ‘whatever it takes mentality’
  • Being a compassionate, unselfish, true team player

Additional information

Offer

  • Permanent contract, with open end
  • Competitive pay with benefits (depending on country of work, benefits may differ)
  • A chance to experience Rydoo from the inside, check this out on Glassdoorhttp://bit.ly/2UujjWJ 

Follow us on social media

LinkedIn: https://www.linkedin.com/company/rydoo 
Twitter: https://twitter.com/rydooapp 
Facebook: https://www.facebook.com/rydooapp 
Instagram: https://www.instagram.com/rydoo/  

Want to Join this Crazy Ride?