A digital transformation starts from within
Koen Dierckx joined Van Breda Risk and benefits as CFO in 2015. To support the company’s digitization strategy, he instantly looked into processes and how to optimize and digitize the low value tasks.
His first project was expense management.
Everything was done on paper. It was extremely time consuming. It had to change!
How did you come across Rydoo
I had heard of Rydoo before and several large companies are using it so it was without a doubt that we gravitated towards it. “Referrals are the best marketing tool for companies.”
What was your selection process?
We trialed the platform and we felt that Rydoo had the features we were looking for. From digitizing receipts to the fully integrated process of approvals and finance controlling, it was able to cover all our needs.
However, had some technical challenges with integrating it with our systems but the Rydoo teams helped solve the issues and find the right solution.
At that moment, we knew that we had great teams behind the platform and that we can trust them to overcome any issue in the future.
Why a cloud expense management solution?
Well first the cost. It goes without saying that being a CFO, numbers are the first thing I look at. The threshold to implement Rydoo is very low: no high investments in technical consultants and no lengthy implementation periods.
And the benefits after two years are even greater. The app has evolved tremendously and we are using so many new features without having to get anyone evolved from IT or from Rydoo.
How did the go live go?
We actually didn’t do much. We sent an email to everyone with a short user guide and that was it. No learning session was needed, most people started using it instantly.
Especially with the mobile app, people were very happy to be able to do everything via their smartphone.
What about the after Rydoo?
Within the finance department, it was really a complete transformation. We do not handle paper anymore. Everything is digital and employees do their expenses in real-time allowing for faster processing and reimbursement.
Also the work is now split between the finance and commercial teams.
With Rydoo, we took an important step into determining a new and more strategic role for the finance team.
Any unexpected benefits?
As an insurance broker, we are focusing on being digital and it all has to start from within. Our employees are our first ambassadors, so them bragging about how easy it is to do their expense is free advertising for you and us.
It also a great testament of our efforts to become a fully digital insurance broker for both our clients and our employees.
We were happy to hear about Rydoo Travel. Today, all our business travel bookings have to go through a management assistant that centralizes all demands and has to deal offline with our agency.
I would love to transform that the way we did with expenses so we are giving Rydoo travel a try.
Let's Rydoo it !