>>> >> > >>

When reinventing your expense management process becomes a matter of minutes

What if...reinventing a whole business process and implementing it for your 50 co-workers could become as easy as putting on a new pair of trousers? Alex Prentice, Financial Administrator of UK-based clinical trial company MRN, claims Rydoo has set a new standard in implementation time.

Medical Research Network testimonial Rydoo

How MRN got off to a flying start with Rydoo

Making significant changes in the way your company works usually means dealing with lots of overhead.

Because we want you to make your start with Rydoo hassle-free, we’ve developed the Welcome Pack — an all-in-one package that makes implementing Rydoo a breeze. By combining a set of accessible onboarding materials with priority handling of any questions by our stellar customer support team, we’re turning your onboarding into a smooth experience.

MRN (or in full: the Medical Research Network), which recently started using Rydoo in its UK head office, was one of the companies that took advantage of this new pack. We talked to Alex Prentice, Financial Administrator for the company, about how they experienced the switch.

Getting started

 

“Before we switched to Rydoo, our employees were using Excel spreadsheets,” Alex explains, “and they had to uncrumple their receipts before the end of the month. It could take us two to three days to process all of them. Now we can just snap a picture, upload the receipt and export everything from Rydoo in a matter of minutes.” It’s clear that switching to Rydoo has been a boon for the company, but how did they experience the process of setting up the product?

 

“I’d compare it to a sort of social media platform, it’s really self-explanatory. You can just sign up and go out and play with it”, Alex says, indicating they liked our design-led focus on making an easy-to-use product. When asked about the onboarding documents in the Welcome Pack, we got a surprising answer — the team didn’t spend much time with them at all. “Actually we were mostly able to onboard ourselves, thanks to the product’s user-friendly interface. It was all quite straightforward, which is a testament to the system itself,” Alex explains. “I set up the trial as if it were a live environment, including configuring all users and settings — and then we just went live.”

I'd compare Rydoo to a sort of social media platform, it's really self-explanatory. You can just sign up and go out and play with it."
Alex Prentice
Finance Administrator

Onboarding the team

 

Because the company was making a change that impacted a large part of its employees, it decided to organize group trainings tailored to the needs of different teams. By picking out the most active expense claimers, Alex was able to effectively share the knowledge with the people it mattered to the most. He explains: “I came up with a 45-minute session where I shared my screen, showed them all functionalities they needed to see and then did the same for the mobile version.”

 

You can’t expect that everyone immediately understands how everything works, of course — and that’s where the priority handling of all customer support requests came in. “We loved that we could ask questions over live chat and get a quick response, no matter if its a technical or non-technical issue,” Alex says. Competitors like Concur require you to go through an account manager, making it hard to communicate the question correctly. Alex likes the Rydoo approach better: “It’s easier to just talk to the right person straight away.”

Everybody happy?

 

We were happy to hear that implementing Rydoo had the desired effect on Medical Research Network: it made everyone’s lives easier. “It saves our employees time and let’s them focus on their job,” Alex says. “It’s all been really positive, and people have been coming back singing the praises of Rydoo.”

 

With their head office fully onboarded, the team is now planning to roll out the platform to its other offices in Madrid and Chicago, too — and we’re sure onboarding those teams will be just as easy.

 

Is your business in need of a better expense solution? Experience why Rydoo is trusted by industry-leading companies like Deloitte, Jaguar, Miele and many more — sign up for our free trial today and try it out like Alex.

RELATED ARTICLES

Rydoo

Convincing your CFO of the need for an automated T&E process

2019-06-07
LEARN MORE
Rydoo

1 year of Rydoo

Today Rydoo is exactly one year old! A lot of things have happened since our new company saw the light on June 5th one year ago. Time for a quick recap.

2019-06-05
LEARN MORE
Rydoo

Why Nipro decided to deploy Rydoo in 15 countries

You might not think about medical equipment a lot, but to some people it can mean the world. Nipro is one of the world’s leading companies manufacturing, selling and shipping dialysis machines, and as a truly global company it has offices across the world — from Japan to Norway and South Africa to the US.

2019-06-02
LEARN MORE
Rydoo

Employee mobility - The 7 start-ups to watch after Vivatech

Vivatech 2019 was a blast. With over 120.000 attendees, 13.000 start-ups and 2.500 journalists present, the tech meet-up of the year in France is starting to take the proportions of a sizeable rock festival. Selecting some of the most promising start-ups in the realm of "employee mobility" was a tough mission, but we managed. Here's the final list of our nominees.

2019-05-20
LEARN MORE

500K+ professionals across 60 countries are using Rydoo.