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Client Support Engineer – Warsaw

Company Description

Rydoo reinvents and simplifies travel and expense management for companies across the globe to just a few click and photos, whilst saving time and optimizing costs.

We're reinventing Travel & Expense experience for people all over the world. Rydoo has a mission: to change the way we work. Join us and be part of an international and fast-growing team.

Rydoo in a nutshell:

  • 300+ talented people
  • 27 nationalities speaking 15 languages
  • 11 offices across 4 continents
  • 6,500+ clients
  • A wonderful app available on iPhone and Android
  • 500,000 users
  • Rydoo is a Sodexo corp-up: the alliance of 2 startups and a corporation

As a Client Support Engineer, you will:

•    Support for end-users of our highly available online booking systems services (1st & 2nd Level Support, mail and phone)
•    ensuring the smooth running of the application
•    troubleshooting issues in the system
•    reporting of all problems occurred
•    investigation and resolution of issues
•    configuration of software parameters
•    taking part in testing, integrating and implementing new features of the system
•    cooperation with Product Development Team, CSO and CSMProfile

Requirements:
•    2-years Experience in application testing or application support
•    Degree in IT related studies
•    ITIL experience is an advantage
•    Knowledge of incident/problem management
•    English language skills– fluent (French will be an asset)
•    Committed to quality, persistent with energy and focus, as well as ability to conform to shifting priorities, demands and timelines promptly and efficiently.
•    Quick learner with the ability to understand and deal with complexity, quickly and accurately resolving any issues found.
•    Innovative and customer service oriented, enabling a service culture.
•    Have excellent written and verbal communication skills

 

Offer:

  • Permanent contract, with open end or a B2B contract
  • Competitive pay with benefits (depending on country of work, benefits may differ)
  • A chance to experience Rydoo from the inside, check this out on Glassdoor: http://bit.ly/2UujjWJ

 

Follow us on social media

LinkedIn: https://www.linkedin.com/company/rydoo
Twitter: https://twitter.com/rydooapp
Facebook: https://www.facebook.com/rydooapp
Instagram: https://www.instagram.com/rydoo/

Want to Join this Crazy Ride?