Client Support Engineer – Warsaw

We are Rydoo! One of Europe’s fastest-growing SaaS scale-up companies and we are on a mission: to change the way we work. 

At Rydoo, we found that business travel and expense management has been WAY too complicated for too long. Rydoo makes the process clear and simple – an app that with a few clicks and photos we end up saving time, money, and headaches for our clients all over the world.

We are building a new generation of travel and expense software with a product-first approach that our end-users truly benefit from. To prove it – we earned a spot in G2's Top 50 Finance Products of 2020.

RYDOO IN A SNAPSHOT

• Ambitious international team (250+ Rydoo'ers and growing)
• 29+ nationalities speaking over 15 languages
• 8 offices across 4 continents 
• Easy to use travel + expense app available on iPhone and Android 
• Support over 10,000+ clients and 1 million+ users worldwide 
• Finalist for best employer brand on LinkedIn

THE ROLE

As a Client Support Engineer you will be focusing on

• support for end-users of our highly available online booking systems services (1st & 2nd Level Support, mail and phone)
• ensuring the smooth running of the application
• troubleshooting issues in the system
• reporting of all problems occurred
• investigation and resolution of issues
• configuration of software parameters
• taking part in testing, integrating and implementing new features of the system
• cooperation with Product Development Team, CSO and CSM

 QUALIFICATIONS

• 2-years Experience in application testing or application support
• degree in IT related studies
• ITIL experience is an advantage
• knowledge of incident/problem management
• committed to quality, persistent with energy and focus, as well as ability to conform to shifting priorities, demands and timelines promptly and efficiently.
• quick learner with the ability to understand and deal with complexity, quickly and accurately resolving any issues found.
• innovative and customer service oriented, enabling a service culture.
• have excellent written and verbal communication skills
• working proficiency in English (C1+)
• working proficiency in French (B2+)

WHY RYDOO

• Permanent contract
• Competitive pay with benefits
• Challenge of a lifetime and career progression
• Working in product-led, agile organization
• Real impact on product development and work of thousands of users
• A wonderful international team – ain’t no family like the Rydoo family!