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Customer Consultant / Junior Customer Consultant with French – Białystok

We are Rydoo! One of Europe’s fastest-growing SaaS scale-up companies and we are on a mission: to change the way we work. 

At Rydoo, we found that business travel and expense management has been WAY too complicated for too long. Rydoo makes the process clear and simple – an app that with a few clicks and photos we end up saving time, money, and headaches for our clients all over the world.

We are building a new generation of travel and expense software with a product-first approach that our end-users truly benefit from. To prove it – we earned a spot in G2's Top 50 Finance Products of 2020.

 

RYDOO IN A SNAPSHOT

  • Ambitious international team (250+ Rydoo'ers and growing)
  • 29+ nationalities speaking over 15 languages
  • 8 offices across 4 continents 
  • Easy to use travel + expense app available on iPhone and Android 
  • Support over 10,000+ clients and 1 million+ users worldwide 
  • Finalist for best employer brand on LinkedIn

 

THE ROLE

As a Customer Consultant / Junior Customer Consultant you will be focusing on

  • advise and complete hotel reservations for business clients ensuring compliance with the client’s travel policy
  • deliver excellent customer service including telephone and mail etiquette
  • provide first line support for client-related problems and try to fix the problems or answer the questions as efficient and sufficient as possible
  • contact the hotels to make sure that the reservations are completed correctly
  • solve simple problems related to payments

 

QUALIFICATIONS

  • quick-learner, enthusiastic about learning new things
  • excellent verbal and written communication skills
  • stress resistance and ability to work effectively under deadlines
  • reliability, unselfishness and team player mentality
  • experience in customer service is nice to have
  • knowledge of Travel sector or reservation systems will be a strong asset
  • willingness to work in the shifts system if needed
  • working proficiency in English (C1)
  • working proficiency in French (C1)
  • working proficiency in other languages is nice to have

 

WHY RYDOO

  • Permanent contract
  • Competitive pay with benefits
  • Challenge of a lifetime and career progression
  • Working in product-led, agile organization
  • Real impact on product development and work of thousands of users
  • A wonderful international team – ain’t no family like the Rydoo family!

 

Follow us on social media:

LinkedIn: https://www.linkedin.com/company/rydoo
Twitter: https://twitter.com/rydooapp
Instagram: https://www.instagram.com/rydoo
WWW: https://www.rydoo.com/en

Want to Join this Crazy Ride?