Customer Service Representative – Manila

We are Rydoo! Europe’s fintech scale-up that makes spend management the easiest part of your day

Spend management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos. 

We are building a new generation of spend management software with a product-first approach that our end-users truly benefit from. To prove it – we earned a spot in G2's Top 50 Finance Products of 2020.


  • Ambitious international team (150+ Rydoo'ers and growing)
  • 33 nationalities speaking over 15 languages
  • 6 offices across 3 continents
  • Easy to use spend management app available on iPhone and Android
  • Supporting over 10,000+ clients and 1 million+ users worldwide 
  • 4.7 employer score on Glassdoor


A Customer Service Representative at Rydoo reacts when a Rydoo User reaches out via chat or email. Those users entail the various user roles that are available in Rydoo Expense. The CSR at Rydoo will react to any question in an empathic way and will be proud to show how he/she masters his/her product knowledge to get to a satisfying solution for the client. Regardless of the End User Role that reaches out, the CSR will ask the right questions to solve any query from the client in an acceptable time frame. The Rydoo CSR will work closely together with various departments as the Customer Success Team, the Product Team and the Development Team. Making sure that all required info to log bugs is available, the Rydoo CSR knows which procedure to follow and owns any further follow up required, both towards the client as towards the relevant colleagues.

Next to the daily client follow up, the Rydoo CSR is in charge of updating Rydoo Expenses ’s help center, articles and manuals. The Rydoo CSR also knows how to interpret the data our chat tool gives, to make sure the automation part is as perfect as it could be and how that data can be used to not only improve our documentation, but also to identify the product gaps that are being mentioned. A close collaboration with the CSM team will be necessary on the latter, since both departments represent the voice of our customers.


  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through chat and e-mail, never via the phone even when a client would be persistent to get someone on the phone.
  • Acknowledge and resolve customer complaints and own any required follow up.
  • Know our products inside and out so that you can answer questions and provide solutions.
  • Know our products inside and out so that you can distinguish a bad setting from a bug or a feature request.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Use translation tools to answer questions in various languages.
  • Maintain and update all manuals, articles and macros at the same frequency as our product releases
  • Manage various side projects related to the Customer Support process improvement


  • A bachelor’s degree, or equivalent via experience
  • The ability to speak, write and read English as if it was your mother tongue
  • A very rigorous and organized mindset, able to multitask
  • Ability to stay calm when facing difficult customers
  • Ability to calm down aggressive customers in a respectful manner
  • Knows how to set expectations and how to say no when requests that not meet Rydoo Expense SAAS vision are brought to his/her attention
  • Comfortable using a chat tool
  • Experience working with customer support in multiple languages
  • Experience in a SAAS environment is a great advantage
  • Lives in Metro Manila area


  • We care about people’s challenges. We want everyone to feel that there’s always room for improvement. The possibilities are at their fingertips.
  • We want people to live up to their full potential, to feel like they are empowered and can move past their comfort zone.
  • Advocates of the road less traveled as long as it takes us further than before.
  • We get sh*t done.
  • You are welcome at Rydoo for who you are, no matter where you come from, what you look like or the fact that you eat pineapple on your pizza. Our solution is for everyone and so is our workplace.


  • You’ll be reporting to the Head of Support
  • You’ll be part of the Customer Success team 
  • Location: Manila 
  • Start date: As soon as possible


Next to our amazing team, informal & international company culture and our mission to become the N1 spend management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun: 

  • Competitive pay with benefits 
  • Challenge of a lifetime and career progression
  • Wonderful international team – ain’t no family like the Rydoo family!






Life at Rydoo Blog:

Join Rydoo and leave your mark on the future of Spend Management – Ready to join?

Want to Join this Crazy Ride?