Customer Success Operations – Mechelen

Mechelen, Antwerpen, Belgium

COMPANY DESCRIPTION

We are Rydoo! Europe’s fintech scale-up that makes spend management the easiest part of your day.

Spend management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos.

We are building a new generation of spend management software with a product-first approach that our end-users truly benefit from.

RYDOO IN A SNAPSHOT

Ambitious international team (150+ Rydoo'ers and growing)
33 nationalities speaking over 15 languages
6 offices across 3 continents
Easy to use spend management app available on iPhone and Android
Supporting over 10,000+ clients and 1 million+ users worldwide
4.7 employer score on Glassdoor

THE ROLE

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.

As a CS Ops, you will be joining our office in Mechelen, Belgium. The Rydoo Customer Success Team combines three pillars: Onboarding, Success and Support. Your main goal will be to drive the effectiveness and efficiency of our whole Customer Success team. You will report to the VP of Customer Success and will be the trusted partner in defining customer success objectives, strategies, and implementing processes that scale.

RESPONSIBILITIES

Conduct analyses that answer business questions, support strategic decision making and provide actionable recommendations
Work cross-functionally to coordinate and improve processes that help meet renewal, upsell, time-to-live and adoption targets
Be the team expert on CS tools. Select, on-board, manage and maintain applications to meet the needs of the CS department.
Report on KPIs and revenue forecasting through dashboards and presentations
Develop forecasts for account health and renewal. Support with forecasts for headcount and capacity planning.
Manage documentation on CS processes, policies, and assist with onboarding new CS talent

QUALIFICATIONS

BA/BS with a major in finance, economics, business, engineering, or other quantitative focus
3+ years of experience in Revenue and/or CS Operations
Demonstrated ability to define, refine, and implement processes, procedures, and policies
Passion for data and its use in driving organizational change
Proven experience with the development and implementation of systems/tools utilized for CS teams
Takes a high degree of ownership over their work
Strong listening skills; open to input from other team members and departments
Experience using Salesforce
An affinity for cloud-based applications
Being a compassionate, unselfish, true team player

OUR VALUES

We care about people’s challenges. We want everyone to feel that there’s always room for improvement. The possibilities are at their fingertips.
We want people to live up to their full potential, to feel like they are empowered and can move past their comfort zone.
Advocates of the road less traveled as long as it takes us further than before.
We get sh*t done.
You are welcome at Rydoo for who you are, no matter where you come from, what you look like or the fact that you eat pineapple on your pizza. Our solution is for everyone and so is our workplace.

PRACTICALITIES

You’ll be reporting to the VP of Customer Success
You’ll be part of the Customer Success team
Location: Mechelen
Start date: September 2022 (flexible)

WHY RYDOO

Next to our amazing team, informal & international company culture and our mission to become the N1 spend management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:

A competitive package, including salary and benefits
Meal vouchers of €8 per day
#RydooHybrid work policy: decide for yourself where you work most efficient
#RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
Professional freedom and a flexible work environment
Upskilling through training and coaching programs
Regular company and team events
Wonderful international team with more than 33 different nationalities
Possibility to start Dutch or French language courses
Spectacular onboarding program for all new Rydooer’s
Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
Permanent contract

CHECK US OUT

LinkedIn: https://www.linkedin.com/company/rydoo

Glassdoor: http://bit.ly/2UujjWJ

Instagram: https://www.instagram.com/rydoo/

YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18jWHt_A

Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo/

Join Rydoo and leave your mark on the future of Spend Management – Ready to join?