Customer Success Manager (Dutch) – Mechelen

COMPANY DESCRIPTION

We are Rydoo! Europe’s fintech scale-up that makes spend management the easiest part of your day

Spend management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos. 

We are building a new generation of spend management software with a product-first approach that our end-users truly benefit from. 

RYDOO IN A SNAPSHOT

  • Ambitious international team (150+ Rydoo'ers and growing)
  • 33 nationalities speaking over 15 languages
  • 6 offices across 3 continents 
  • Easy to use spend management app available on iPhone and Android
  • Supporting over 10,000+ clients and 1 million+ users worldwide
  • 4.7 employer score on Glassdoor

THE ROLE

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.

As a Customer Success Manager, you will be joining our office in Mechelen, Belgium. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention. With your business and product knowledge you will partner with customers and guide them to accelerate business value.

  • Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
  • Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
  • Be metrics driven and identify if a customer relationship might be at risk
  • Work together with the account management team to identify growth opportunities
  • Recognize customer needs and recommend additional services
  • Proactively communicate product changes and other relevant updates to our customers
  • Understand our customers’ key business challenges and provide feedback to our product team

QUALIFICATIONS

  • Customer focused
  • Experience in solving more complex business challenges
  • An affinity for cloud-based applications
  • Excellent verbal and written communication skills
  • Result oriented mindset
  • Learning by doing mentality
  • Being a compassionate, unselfish, true team player
  • Experience in customer or relationship management would be a nice extra
  • Native/ Fluent command of Dutch and English

OUR VALUES

  • We care about people’s challenges. We want everyone to feel that there’s always room for improvement. The possibilities are at their fingertips.
  • We want people to live up to their full potential, to feel like they are empowered and can move past their comfort zone.
  • Advocates of the road less traveled as long as it takes us further than before.
  • We get sh*t done.
  • You are welcome at Rydoo for who you are, no matter where you come from, what you look like or the fact that you eat pineapple on your pizza. Our solution is for everyone and so is our workplace.

PRACTICALITIES 

  • You’ll be reporting to the Head of Success
  • You’ll be part of the Retention team 
  • Location: Mechelen 
  • Start date: September 2022 (flexible)

WHY RYDOO

Next to our amazing team, informal & international company culture and our mission to become the N1 spend management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun: 

  • A competitive package, including salary and benefits
  • Meal vouchers of €8 per day
  • #RydooHybrid work policy: decide for yourself where you work most efficient 
  • #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office. 
  • Professional freedom and a flexible work environment
  • Upskilling through training and coaching programs
  • Regular company and team events 
  • Wonderful international team with more than 33 different nationalities
  • Possibility to start Dutch or French language courses
  • Spectacular onboarding program for all new Rydooer’s
  • Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
  • Permanent contract

CHECK US OUT

LinkedIn: https://www.linkedin.com/company/rydoo

Glassdoor: http://bit.ly/2UujjWJ

Instagram: https://www.instagram.com/rydoo/

YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18jWHt_A

Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo/

Join Rydoo and leave your mark on the future of Spend Management – Ready to join?

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